All switching guidesSwitching from Pet Sitter Plus

How to export your customer data from Pet Sitter Plus

DDuncanWe checked every step against Pet Sitter Plus's own pages on

Short answer

You can export your client list from Pet Sitter Plus under Clients, then Export Clients, as a CSV. Your schedule, invoices and payments each have their own CSV download. There is no export of full pet records, so ask Pet Sitter Plus in writing for a copy before you cancel. Their terms give you only ten days after the contract ends to ask.

  • 10 daysto ask for your data after you leave
  • Monthlycancel at any time
  • In writingfor full pet records

Download your data

  1. 1Open Clients
  2. 2Click Export Clients
  3. 3In State, choose All ClientsThis keeps past clients too.
  4. 4Choose Details CSVThe fullest file, with alternative contacts. Staff only see the button with the Can Export Clients permission.
CSVEvery client, with name, schedule ref, email and address

Before you leave Pet Sitter Plus

No download, so keep your own copy

  • Photos and documentsUploaded to Contracts & Forms, one at a time
  • Service reportsEmailed to owners and shown in the portal
  • NotesNot in the client export fields
  • Terms agreedA date stamp on each client only

Good to know

Notice and cancelling

Pet Sitter Plus is a rolling monthly subscription that you can cancel at any time without penalty. Payment for each month is taken at the start of the month, and fees are non refundable.

You tell Pet Sitter Plus through its contact page, then delete your card under Account Summary, Payment Methods. Once the card is gone, no further subscription payment can be taken and your subscription lapses.

What happens to your customers' saved cards

Card details are held by Stripe, through your own Stripe account connected to Pet Sitter Plus. PayPal stores no card details, and owners start each PayPal payment themselves.

Pet Sitter Plus's help centre says disconnecting Stripe is irreversible, and that all credit card data and auto authorisations are deleted. Take your last automatic payments and set up payments in your new system before you disconnect. No way of moving saved cards is documented, so plan for owners adding their card again.

What happens to your data after you leave

Clause 14.3.3 of the terms says Pet Sitter Plus may destroy your data unless it receives a written request, within ten days of the contract ending, for your most recent backup. They aim to deliver it within 30 days once all fees are paid, and you pay their reasonable costs.

Ask before you cancel and you avoid the deadline altogether.

We move you over

Bring your Pet Sitter Plus customers into Genera

We built Genera to look after Duncan's Dog Co, our licensed daycare in Surrey. When a daycare or dog walker comes to us from Pet Sitter Plus, this is how the move works.

  1. 1You upload your Pet Sitter Plus export yourself.Inside your Genera account, you bring in owners and their pets from a CSV file, with names, contact details, address, breed, date of birth, microchip and notes. You can download a template that shows the columns, so nobody has to type every dog in again.
  2. 2Nobody gets an email until you are ready.Owners go in without a portal invite. When you want them on board, one button invites everyone who hasn't got access yet.
  3. 3You keep Pet Sitter Plus going for a month.It is monthly, so take the same bookings in both and cancel once you are happy. The 30 day free trial has every feature switched on, with no card to start.
  4. 4Bookings start in Genera.Owners and pets come across, and bookings don't, so each owner books their regular days in Genera once they have their invite.
  5. 5Payments go to you.Owners pay by card or Direct Debit through your own Stripe or GoCardless account, whichever you switch on, or by bank transfer. Direct Debits don't move across from another system. If you switch Direct Debit on, owners set it up before they can make their first booking, so there are no reminders to chase.
Start your free trial

Plans are £50, £75 or £99 a month, with no setup fee and no contract.
A hand with the file? Email help@generasoftware.com

Questions people ask

QCan I export my pets from Pet Sitter Plus?
There is no button for a full pet record. You get pet birthdays and vaccination reports as CSV, and you can ask in writing for a CSV of all personal data under the Data Processing Agreement.
QIs there a notice period on Pet Sitter Plus?
The contract lasts one calendar month at a time, and you can cancel at any time without penalty. The month you have paid for is not refunded.
QCan I get my data after I cancel?
Yes, if you ask in writing within ten days of the contract ending. After that, the terms say Pet Sitter Plus may destroy it.
QWho owns my client data?
You do. The terms say you own all of your Client Data and that you are the data controller, with Pet Sitter Plus as the processor.
QWill my clients' saved cards move with me?
No way of moving them is documented, and disconnecting Stripe deletes card data and auto authorisations in Pet Sitter Plus. Plan for owners adding their card again.

Sources

Every step above comes from one of these pages, read on 21 October 2026. Systems change their screens, so if a button has moved, email info@generasoftware.com and the page is corrected.

  1. Pet Sitter Plus help centre: How do I export my client list?
  2. Pet Sitter Plus help centre: Download PDF or CSV of services from the schedule
  3. Pet Sitter Plus help centre: View and export invoices
  4. Pet Sitter Plus help centre: Understanding the payments report
  5. Pet Sitter Plus help centre: Understanding the pet vaccination report
  6. Pet Sitter Plus help centre: Upload documents to Contracts & Forms
  7. Pet Sitter Plus help centre: Agreeing to terms and conditions
  8. Pet Sitter Plus help centre: I need to cancel my subscription
  9. Pet Sitter Plus help centre: How do I disconnect my Stripe account?
  10. Pet Sitter Plus terms and conditions
  11. Pet Sitter Plus Data Processing Agreement
  12. Pet Sitter Plus pricing FAQs
D

Duncan

Founder of Genera and owner of Duncan's Dog Co

Duncan has run Duncan's Dog Co, a licensed dog daycare in Surrey, since 2011. Genera is the software he built to run it, shaped by what actually works day to day, not theory.

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