How to export your customer data from Wix Bookings
Short answer
Wix has no single export button. Your customers come out of Contacts, your bookings from the Booking List, and your dog details from your form submissions, each as a CSV. You can keep your Wix website and move only your bookings.
- 4
- Keep
- Re-add
Download your data
- 1Open Contacts in your dashboard
- 2Click Import / Export at the top of the list
- 3Click Export
- 4Choose Regular CSV
- 1Open Booking List and scroll to the very bottom
- 2Click the Export icon at the top right and choose All
- 3Then open Booking Calendar and click Manage
- 4Choose Export booking data and pick your dates
- 1Open Forms & Submissions
- 2Hover over the form, click More Actions then View submissions
- 3Tick the submissions you want and click Export
- 4Download each vaccination certificate you need
- 1Payments. Open Payments and click the Download icon
- 2Wix Payments. Open the settlement report and click Download Detailed Table
- 3Invoices. Select them in Wix Invoices and export to CSV, or download PDFs 50 at a time
- 4Orders. Open the Orders tab and export a CSV
Before you switch off Wix Bookings
- 1Write down your services, with their prices and lengths
- 2Write down who is on which membership plan
- 3Save the photos you want from the Media Manager, one folder at a time
Wix says a change to a booking form field applies to past bookings as well as future ones, so export first and tidy your forms afterwards.
- 1Open Subscriptions and open the plan
- 2Click Manage Subscription then Cancel Subscription
- 3Choose to end it at the close of the current billing period
- 1In the editor, click Pages & Menu
- 2Hover over Bookings Pages, click the Actions icon and choose Delete Bookings
- 3Point your website's booking button at your new booking system
Removing Wix Bookings does not cancel your site plan. Deleting an app does not cancel a paid app subscription either, so cancel that separately.
No download, so keep your own copy
- Chat messagesWix says chat transcripts are not supported
- Membership plansNo export yet. Write down who is on which
- Services and pricesNo export described. Write them down
- PhotosThe Media Manager downloads one folder at a time
Good to know
What happens to memberships and saved cards
Wix's own advice for moving Pricing Plans to another payment provider is to cancel all active recurring plans and ask your clients to buy the same plan again.
Disconnecting a payment provider from Wix does not close your account with that provider, and your Wix Payments history stays viewable afterwards. Wix does not document a way to move saved cards to another system, so plan for owners adding their card again.
If you are leaving Wix altogether
You cannot move a Wix site to another host, because Wix says it needs to be hosted on Wix's servers.
If you cancel a Premium plan, you get a full refund in the first 14 days of a first purchase. Renewals and upgrades are not refunded. After 14 days the plan stays active to the end of the billing cycle, and yearly plans can renew up to 3 weeks before the expiry date, so cancel early.
Domains, business email and app subscriptions are cancelled separately. A site in the trash can be restored for 90 days, then it is deleted for good.
We move you over
Bring your Wix customers into Genera
We built Genera to look after Duncan's Dog Co, our licensed daycare in Surrey. When a daycare comes to us from Wix, this is how the move works.
- 1You upload your Wix export yourself.Inside your Genera account, you bring in owners and their pets from a CSV file, with names, contact details, address, breed, date of birth, microchip and notes. You can download a template that shows the columns, so nobody has to type every dog in again.
- 2Nobody gets an email until you are ready.Owners go in without a portal invite. When you want them on board, one button invites everyone who hasn't got access yet.
- 3You keep Wix Bookings going for a month.Take the same bookings in both, and switch your website's button over once you are happy. The 30 day free trial has every feature switched on, with no card to start.
- 4Bookings start in Genera.Owners and pets come across, and bookings don't, so each owner books their regular days in Genera once they have their invite.
- 5Payments go to you.Owners pay by card or Direct Debit through your own Stripe or GoCardless account, whichever you switch on, or by bank transfer. Direct Debits don't move across from another system. If you switch Direct Debit on, owners set it up before they can make their first booking, so there are no reminders to chase.
Plans are £50, £75 or £99 a month, with no setup fee and no contract.
A hand with the file? Email help@generasoftware.com
Questions people ask
QDo I have to cancel my Wix website to switch booking systems?
QCan I export Wix chat messages?
QCan I export Wix Pricing Plans memberships?
QWill my clients' cards move from Wix Payments?
QWhere are my dogs' vaccination certificates in Wix?
Sources
- Wix Help Center: Exporting your contacts
- Wix Help Center: Managing bookings with the Booking List
- Wix Help Center: Exporting reports on bookings and staff
- Wix Help Center: Creating a Wix Forms submissions table
- Wix Help Center: Viewing your Wix Payments settlement report
- Wix Help Center: Managing your invoices
- Wix Help Center: Exporting orders
- Wix Help Center: Deleting Wix Bookings
- Wix Help Center: Canceling client plans
- Wix Help Center: Canceling a Wix Premium plan
- Wix Help Center: Disconnecting a payment provider
- Wix Help Center: Moving a site to the trash
Duncan
Founder of Genera and owner of Duncan's Dog Co
Duncan has run Duncan's Dog Co, a licensed dog daycare in Surrey, since 2011. Genera is the software he built to run it, shaped by what actually works day to day, not theory.
Moving from another system?