All switching guidesSwitching from Gingr

How to export your customer data from Gingr

DDuncanWe checked every step against Gingr's own pages on

Short answer

Gingr gives you two full backups from Admin, Manage Data: your whole database as one SQL file, and a zip of your files and photos by email. For spreadsheets you can open yourself, export View All Owners and the Reservations by Date Range report to CSV. Check your renewal date as well, because Gingr's terms ask for 60 days' written notice before it.

  • 60 dayswritten notice before renewal
  • 2 backupsyour database and your files
  • Re-addowners' cards

Download your data

  1. 1Open Admin then Manage DataYou need the Can Backup Database and Can Export/Backup Data permissions.
  2. 2Click Backup your databaseThe file downloads in a few moments. It is not a spreadsheet.
  3. 3Send it to your new system and ask what they can read from itGingr says you may need an IT professional to open it, and its support team cannot help restore it.
SQLEverything in your Gingr account, in one file

Before you leave Gingr

Not in a spreadsheet

  • SMSDeleted after 60 days, with no export described
  • Email contentThe log holds subjects only, for 90 days
  • Invoice linesFinancial reports export totals only
  • In date vaccinationsOnly in the database and file backups

Good to know

Gingr's notice and renewal

Gingr's terms say your subscription term is set on your Order and renews automatically for the same length. To stop it renewing, you give written notice at least 60 days before the renewal. Send it to support@gingrapp.com, with a copy to legal@togetherwork.com, as the terms ask.

Fees are non refundable, even if you stop using Gingr part way through a term. Gingr bills monthly in advance in US dollars, and its terms are governed by the laws of Delaware.

What happens to your customers' cards on file

Gingr Payments is built on Stripe and is supported in the UK. Gingr's own help centre says cards on file cannot move even between its own two payment processors, so customers re-enter their cards. Moving cards is offered only when a business is sold, between the same processor, as a paid service.

Plan for owners adding their card again in your new system.

What happens to your data after you leave Gingr

Gingr's terms say that for 30 days after your agreement ends, Gingr will give you "a file of all Customer Content in a standard format" if you ask. Gingr may charge an hourly rate for that, but only with your written approval first.

After those 30 days, Gingr may delete everything. The terms also say you own and keep all rights in your Customer Content.

We move you over

Bring your Gingr customers into Genera

We built Genera to look after Duncan's Dog Co, our licensed daycare in Surrey. When a daycare or boarder comes to us from Gingr, this is how the move works.

  1. 1You upload your Gingr export yourself.Inside your Genera account, you bring in owners and their pets from a CSV file, with names, contact details, address, breed, date of birth, microchip and notes. You can download a template that shows the columns, so nobody has to type every dog in again.
  2. 2Nobody gets an email until you are ready.Owners go in without a portal invite. When you want them on board, one button invites everyone who hasn't got access yet.
  3. 3You keep Gingr going while you try Genera.Take real bookings in Genera before you send Gingr your notice. The 30 day free trial has every feature switched on, with no card to start.
  4. 4Bookings start in Genera.Owners and pets come across, and bookings don't, so each owner books their regular days in Genera once they have their invite.
  5. 5Payments go to you.Owners pay by card or Direct Debit through your own Stripe or GoCardless account, whichever you switch on, or by bank transfer. Direct Debits don't move across from another system. If you switch Direct Debit on, owners set it up before they can make their first booking, so there are no reminders to chase.
Start your free trial

Plans are £50, £75 or £99 a month, with no setup fee and no contract.
A hand with the file? Email help@generasoftware.com

Questions people ask

QCan I export everything from Gingr at once?
Yes, as a database backup in SQL format from Admin, Manage Data. It is complete, but it is not a spreadsheet, so pair it with the CSV exports.
QHow much notice does Gingr need?
Its terms ask for written notice at least 60 days before your term renews. Your term length is on your Order.
QCan I get my data after my Gingr contract ends?
Yes, for 30 days, if you ask. Gingr may charge an hourly rate with your written approval, and may delete your data after that.
QWill my customers' cards move from Gingr?
Gingr's help centre says cards on file cannot be migrated, so customers re-enter them.
QDoes Gingr bill in pounds?
Gingr's terms say payment is in US dollars, and its pricing page shows dollar prices.

Sources

Every step above comes from one of these pages, read on 21 October 2026. Systems change their screens, so if a button has moved, email info@generasoftware.com and the page is corrected.

  1. Gingr help centre: Backup Your Database
  2. Gingr help centre: Backup Your Files
  3. Gingr help centre: View All Owners page reference
  4. Gingr help centre: Reservations by Date Range report
  5. Gingr help centre: Expired Vaccinations report
  6. Gingr help centre: View SMS history
  7. Gingr help centre: Export the email history log
  8. Gingr help centre: Payments Collected Summary report
  9. Gingr help centre: Differences between Gingr Payments and CardConnect
  10. Gingr help centre: Gingr Payments feature overview
  11. Gingr help centre: Cancel package subscriptions
  12. Gingr: Terms of service
D

Duncan

Founder of Genera and owner of Duncan's Dog Co

Duncan has run Duncan's Dog Co, a licensed dog daycare in Surrey, since 2011. Genera is the software he built to run it, shaped by what actually works day to day, not theory.

Moving from another system?