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How to export your customer data from Collar

DDuncanWe checked every step against Collar's own pages on

Short answer

You can export your clients and their pets from Collar as one CSV file from the Pets page. Bookings, invoices, payments and memberships each have their own download, so take all of them before your last day. There is no cancel button. You email Collar, and its terms ask for written notice 3 months before your term ends.

  • 3 monthsnotice in Collar's terms
  • 1 filefor clients and pets
  • Re-addowners' cards

Download your data

  1. 1Open Pets from the main menu
  2. 2Click the Export Data iconIt sits right of the + Add Client/Pet button.
  3. 3Tick the box agreeing to Collar's data handling terms
  4. 4Click Export DataOpen the file and check for vaccination columns. If they are missing, keep each dog's dates from Pets, Filter, Vaccination.
CSVEvery client and pet, with contact details, breed, allergies and health notes

Before you leave Collar

No download, so keep your own copy

  • Chat historyCollar's search does not cover full message history
  • Report cards and photosSent to owners in chat only
  • Vaccination proofOne certificate at a time
  • Terms agreedNo record kept unless you attached a form

Good to know

Notice and cancelling

Clause 13 of Collar's provider terms asks for written notice at least 3 months before the end of your term or renewal period. Collar's help article says that if you ask to cancel straight away, Support usually ends your access the day before your next billing date.

The two pages do not say how they fit together, so ask Collar in writing which date applies to you. Collar's terms say fees are non refundable.

What happens to cards and memberships

Card payments in Collar go through Stripe Connect, set up with the Collar team, and the money lands in your connected Stripe account. Card details are held by Stripe, not by Collar.

Collar's help centre says client memberships and customer payments don't always stop by themselves when your Collar subscription ends. Cancel each membership yourself before your last day. Collar's pages do not say whether your owners' saved cards can be used by another system, so plan for owners adding their card again.

What happens to your data after you leave

Collar's help says to download everything you need before your last day. Its provider terms say that after the agreement ends Collar may destroy your data, and they give no number of days.

The terms also say you pay all reasonable expenses if Collar has to return your data after the agreement ends. Treat the day you leave as the last day you can export.

We move you over

Bring your Collar customers into Genera

We built Genera to look after Duncan's Dog Co, our licensed daycare in Surrey. When a daycare comes to us from Collar, this is how the move works.

  1. 1You upload your Collar export yourself.Inside your Genera account, you bring in owners and their pets from a CSV file, with names, contact details, address, breed, date of birth, microchip and notes. You can download a template that shows the columns, so nobody has to type every dog in again.
  2. 2Nobody gets an email until you are ready.Owners go in without a portal invite. When you want them on board, one button invites everyone who hasn't got access yet.
  3. 3You keep Collar going for a month.Take the same bookings in both, and give Collar notice once you are happy. The 30 day free trial has every feature switched on, with no card to start.
  4. 4Bookings start in Genera.Owners and pets come across, and bookings don't, so each owner books their regular days in Genera once they have their invite.
  5. 5Payments go to you.Owners pay by card or Direct Debit through your own Stripe or GoCardless account, whichever you switch on, or by bank transfer. Direct Debits don't move across from another system. If you switch Direct Debit on, owners set it up before they can make their first booking, so there are no reminders to chase.
Start your free trial

Plans are £50, £75 or £99 a month, with no setup fee and no contract.
A hand with the file? Email help@generasoftware.com

Questions people ask

QDoes Collar charge to export my data?
No charge is mentioned for the exports in Collar's help centre. Collar's provider terms say you pay all reasonable expenses if Collar has to return your data after the agreement ends, so do the exports yourself while your account is open.
QCan I export my data after I cancel Collar?
Collar's help centre says to download everything before your last day, and it describes no way to get data back afterwards.
QWho owns the data in Collar?
Collar's provider terms say you own your Provider Data and that you are the data controller, with Collar as the processor. The same terms say Collar owns App User Data, meaning data your owners generate in the Collar app, during your subscription.
QWill my owners' saved cards move with me?
Collar does not document a way to move saved cards. Plan for owners adding their card again in your new system.
QDoes the Collar export include vaccinations?
Collar's help centre gives two answers. Check the columns in your own file, and use Pets, Filter, Vaccination to keep the dates if they are missing.

Sources

Every step above comes from one of these pages, read on 21 October 2026. Systems change their screens, so if a button has moved, email info@generasoftware.com and the page is corrected.

  1. Collar help centre: How to export pet and client profile data
  2. Collar help centre: How to remind clients about expiring or missing vaccinations
  3. Collar help centre: Vaccines tracking, alerts, records, proof and history
  4. Collar help centre: How to download bookings for a date range
  5. Collar help centre: How to download an invoice
  6. Collar help centre: The complete guide to recurring memberships and subscriptions
  7. Collar help centre: How to export your memberships list
  8. Collar help centre: How to access and view submitted client forms
  9. Collar help centre: How to manage client messaging and conversations
  10. Collar help centre: How to set different terms and conditions for different services
  11. Collar help centre: How to cancel your Collar business account subscription
  12. Collar provider terms
D

Duncan

Founder of Genera and owner of Duncan's Dog Co

Duncan has run Duncan's Dog Co, a licensed dog daycare in Surrey, since 2011. Genera is the software he built to run it, shaped by what actually works day to day, not theory.

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