What's New

11 November 2026

What it does — Bundles now have an optional description. Use it to tell customers who a bundle is for and how the days work, right where they buy it. It shows under the bundle's name in your customers' Shop and at checkout. A long description is cut to 3 lines on the bundle, and customers press the bundle to read all of it.

• Optional — Leave Description blank and the bundle looks the same as before.
• Up to 500 characters — Line breaks are kept, so you can write a couple of short paragraphs.
• 3 lines on the bundle — The Shop shows the first 3 lines under the bundle's name. The rest is in the details customers open by pressing the bundle.
• At checkout too — The description shows again under the bundle in Your order, so customers know what they're paying for.
• Bundles already sold — Changing a description doesn't change anything about bundles customers already hold.

11 November 2026

What it does — If the same person does more than one set-times service, such as a Puppy Groom and a Full Groom with one groomer, each service used to count only its own bookings. A customer could book a Puppy Groom at 11:30 when the groomer already had a Full Groom at 11:30. A new switch on set-times services, Blocks the team member's diary, fixes that: with it on, a time is unavailable while the person doing it is booked on another service. Groomers' schedules now also show set-times appointments at their real length, so an 11:30–13:30 Full Groom fills two hours instead of one.

• Off unless you turn it on — Nothing changes for your services until you switch it on. Leave it off for something that runs alongside the person's appointments, such as a bath done by someone else.
• Back-to-back is fine — A Full Groom that ends at 11:30 doesn't block a Puppy Groom that starts at 11:30.
• Full times can still be requested — Bookings on the same service still count towards that time's capacity, so a full time stays amber and customers can ask for it as before.
• Your team can still book over it — Staff see the time marked Team member busy in amber and can still pick it if they want to squeeze a dog in.
• Real lengths on the groomer's schedule — On the groomer's schedule, a set-times appointment now runs to the end of its time, for example 11:30–13:30, instead of showing as one hour.

10 November 2026

What it does — Customer Groups let you decide which customers see a service in their portal. Put customers in a group, then choose on the group which services they can book and which they won't see. A service kept for a few customers, such as a half day you no longer offer to everyone, now stays on the books for just them, even if it is Staff Only. Grooming-only customers no longer have to see daycare. Your team can still book any service for anyone.

• A customer in several groups — Fine. A customer can be in as many groups as you like, and each service checks all of them.
• Staff Only still means staff only — A Staff Only service stays hidden from every customer unless one of their groups is set to Can book it.
• One setting per service — A service can be limited to some groups or hidden from some, not both. Genera greys out a choice that would clash and says why.
• Your team books anything — These settings only change what customers see in their portal. Staff can book every service for every customer.
• Customers never see their groups — Group names and who's in them are only visible to your team.
• Bookings and membership requests — A customer can't book or ask for a membership on a service their groups don't allow, even with an old link.
• Not the same as Price Groups — Price Groups change what someone pays. Customer Groups change what they can see and book. Use both together if you need to.

10 November 2026

What it does — Invoices now carry your branding. Your daycare's logo sits at the top, above your name and contact details, and the "Invoice" heading and the line above the charges use your brand colour. It's the same logo and colour your customers already see in their app, so there's nothing new to set up.

• Nothing to switch on — If you've already added a logo or a colour, new invoices use them straight away.
• No logo yet? — Invoices look exactly as they did before. The same goes for the colour: without one, the heading and line stay dark grey.
• Pale colours — If your colour is too light to read on white paper, invoices use dark grey for the heading instead, so they always print clearly.
• Any image type — PNG, JPEG and WebP logos all work. Your logo is sized to fit, and kept small so emailed invoices stay light.
• Invoices you've already sent — These keep the PDF they were made with. The logo appears on invoices raised from now on.

9 November 2026

What it does — Your groomers can now run their own diary. Two new settings let a service provider accept or decline booking requests on their own appointments, and add appointments themselves for any of your dogs, without asking you. Both are off until you turn them on, so nothing changes for anyone until you choose.

• Off by default — Both switches start off, even if you already let providers cancel and reschedule. They're checked every time, so switching one off stops it straight away.
• Their own appointments — Providers can only answer requests for their own services or appointments booked with them, and only add appointments on their own services.
• Recurring requests — A request for a recurring series still comes to you to accept.
• Checks before it's booked — A time that clashes with another appointment, a blocked day, a day they're not working or a date in the past is refused.
• Pricing — Accepted and added appointments use the dog's usual price: a custom price, price group or tier if they have one, otherwise the service's price.
• New clients — Providers can book any dog you already have. A brand-new client still needs adding by you first.
• Works on a phone — The schedule and the Add appointment form fit a phone screen, with Add as a round + button above the menu.
• In the Genera Staff app too — Version 1.2.0 of Genera Staff for iPhone and Android does the same from the Schedule tab. On iPhone it arrives once Apple approves the update; on Android it's with testers now.

7 November 2026

What it does — You can now connect Stripe and GoCardless at the same time. Stripe takes every card and link payment: card, Apple Pay and Google Pay, invoice payment links, card payments for bookings and your Shop. GoCardless takes over Direct Debit: new Direct Debits are set up with GoCardless, and owners with a GoCardless mandate have their invoices and memberships collected from it. Owners who already pay by Stripe Direct Debit or card carry on as they are.

• Nothing changes on its own — With only one provider connected, everything works exactly as before.
• No second Direct Debit — Owners who already pay by Stripe Direct Debit are never asked to set one up again with GoCardless.
• Cards alongside GoCardless — Card payments for bookings, the Shop and paying an invoice by link all work with GoCardless connected, as long as Stripe is connected too.
• Card instead of Direct Debit — The "Also accept card, Apple Pay and Google Pay" option for memberships is off while GoCardless is connected: owners set up their Direct Debit with GoCardless, which doesn't take cards.
• Disconnecting one — Disconnecting a provider pauses only the memberships billed through it. The other keeps working.
• Where — Settings › Payments & Integrations › Payment Integrations.

7 November 2026

What it does — Checkout in your customers' Shop now works like any online shop. They press Pay, pay on Stripe's secure page by card, Apple Pay or Google Pay, and come straight back to their order with the days ready to use. Every order is recorded as its own paid invoice. The Shop no longer uses Direct Debit or GoCardless.

• Stripe only — The Shop needs card payments through Stripe. If you only use GoCardless, the Shop is hidden for now. You can still sell bundles from the Bundles page or an owner's Billing page.
• Nothing billed until it's paid — If a customer backs out of the payment page, nothing is taken and no invoice is made. An order they never finish is cleared away on its own.
• No drafts — Shop orders are paid on the spot, so they never wait as drafts, even if you check invoices before they go out.
• Account credit — Credit on a customer's account isn't used at checkout. They pay the full price by card.
• Where — Customers: Shop in the menu. You: Finance › Plans & Pricing › Bundles to choose what's for sale.

6 November 2026

What it does — The Invoices page now loads in a fraction of the time, and Unpaid and Drafts always show every invoice still waiting on you, whichever month you're looking at. On our busiest accounts, the full invoice history used to take around 7 seconds to load and could occasionally time out, leaving the list empty. It now loads in well under a tenth of a second.

• Up to 200 times faster — Looking up each invoice's lines is now near-instant, and the page only reads your own daycare's invoices. A full history that took around 7 seconds now loads in a few hundredths of a second.
• Unpaid covers all time — Moving to a new month, or reopening the page on the 1st, no longer makes older unpaid invoices disappear from Unpaid. The count on the Unpaid pill is everything still owed.
• Drafts covers all time — Drafts waiting for approval stay on the Drafts pill until you approve or delete them, whatever the period.
• No more empty page — If a background refresh can't reach the server, the list stays as it was and a small message tells you, rather than the page going blank.
• Lighter while it's open — While you have the page open, it only checks the invoices that are waiting on a payment or a PDF, and it stops checking while the tab is in the background. Coming back to the tab refreshes the list.
• Where — Finance › Billing → Invoices.

6 November 2026

What it does — Two new buttons on the Invoices list take money from an owner's existing Direct Debit, with no email and nothing for the owner to do. Retry Direct Debit takes a failed Direct Debit again. Collect by DD takes an invoice that was sent as a payment link before the owner set up their Direct Debit. Until now the only option was Resend payment link, which emails the owner a page to pay it themselves, so owners were left asking how to pay.

• Nothing goes to the owner — Both buttons take the payment from the owner's Direct Debit. No email, no link.
• Collect by DD only shows when it can work — It appears on invoices that are still a payment link, for owners who have a Direct Debit. If the owner already paid through the link, Genera takes nothing.
• Resend payment link is for paying by hand — It emails the owner a GoCardless page to pay this invoice themselves. Use it when they have no working Direct Debit.
• Chargebacks — A payment the owner disputed with their bank isn't retried from Genera.
• Where — Finance › Billing → Invoices.

5 November 2026

What it does — Genera Staff, the one app for your drivers, groomers and group staff, is now on the App Store. Anyone on your team with an iPhone can download it straight away, with no tester invite or TestFlight. They sign in with their usual Genera email and password, and the app opens the portal for their role: Driver, Services or Staff.

• Who it's for — Drivers, groomers and other service providers, and the staff looking after your pet groups, all in one app.
• iPhone — Free on the App Store. Needs iOS 17 or later.
• Android — Coming soon. Until then, Android drivers keep using Genera Driver.
• Genera Driver — Still works, but Genera Staff replaces it. New iPhone installs should be Genera Staff.
• Where — The App Store on iPhone: search for Genera Staff, or use the link in the steps below.

5 November 2026

What it does — The Assessments list on Reports is simpler. Each assessment is one row with at most two buttons: Send report, and a ⋯ menu for everything else. Click the row to open it. The status pills are shorter, with the detail written underneath, and clicking a template card now starts a new assessment from that template. On a phone or tablet, the list becomes easy-to-tap cards.

• Two buttons, not five — Each row has Send report and ⋯. View report, Download PDF and Edit moved into the menu.
• Click the row to open it — The whole row opens the assessment. The pet and owner names still go to their own pages.
• Shorter status pills — Draft and Shared, with Owner can't see it or Not emailed written underneath.
• Start from a template — Clicking a template card opens New Assessment with that template picked.
• Works on your phone — Cards with full-size buttons on phones and tablets; the ⋯ options open from the bottom of the screen.
• Where — Reports › Assessments (/admin/reports).

5 November 2026

What it does — Outstanding balances now opens with four tiles: Total owed, Unpaid invoices, Not invoiced yet and Overdue, each with how many customers or invoices it covers. Underneath, a bar shows your unpaid invoices by age, from not yet due to more than 30 days overdue. The whole Ledger now fits phones and tablets with nothing cut off, the Payments tab has the same date picker as the rest of Genera, and charges left behind when a customer is deleted no longer get in the way.

• Tiles instead of a sentence — The line of figures above the list is now four tiles you can read at a glance. On Invoiced only, the Not invoiced yet tile is left out.
• Unpaid invoices by age — A bar split into not yet due, 1–7, 8–30 and 30+ days overdue, with the amount for each underneath.
• Manage — The Manage payment button on each customer's row is now just Manage, so the table has more room.
• On phones and tablets — Customer names, amounts and buttons no longer overlap or get cut off. Controls sit on one row, the filter is a drop-down, and the Mark paid bar on Charges is a single row.
• Payments date picker — Payments uses the same calendar as the rest of Genera, with Today and Yesterday shortcuts. On a phone you press the date to change day.
• No more blank charges — Charges left over from a customer you deleted no longer show as blank rows under Not invoiced, aren't counted as owed, and don't stop Raise invoice working for everyone else.