What's New in the apps

11 November 2026

What it does — Drivers see each stop's notes in the stop list, without opening the stop, and the owner's note for today stands out.

• Notes in the stop list — Each stop shows its note for this trip under the address: the collection note on pickups, the drop-off note on drop-offs. Long notes end in …; tap the stop to read them in full.
• The owner's note for today — What the owner said for today has an amber speech bubble in the list, and sits in an amber box on the stop page, so it isn't lost among the standing notes.
• Notes stay after a stop is done — A stop you've picked up or dropped off keeps its notes in the list.
• Booking and care together — The day's service and Shoes off or Crate sit together under the address, and only wrap onto a second line when they don't fit.
• Reorder button — The button beside a route's name now says Reorder. The done count beside the name has gone; the round's progress is still at the top of Routes.

9 November 2026

What it does — Groomers and trainers can answer booking requests and add their own appointments from the Services portal, when the daycare turns these on. The same switches already work in the browser portal.

• Accept or decline requests — A request booked with them, or for one of their services, opens with a Booking request card at the top. Accept confirms it. Decline asks for an optional reason, which the owner sees. The owner is emailed and notified either way, the same as from the browser portal.
• Requests to answer — The summary above the schedule counts the day's requests waiting for an answer. On the grid they show dashed amber.
• Add an appointment — The round + button on Schedule opens Add appointment. Find the dog by its name or its owner's, pick one of their services, the date and start time, and add a note for the day if it helps. It's booked with them and confirmed straight away at the dog's usual price, and the owner gets a booking confirmation.
• Turned on by the daycare — Both are off until the office turns them on under Settings › Service Provider Portal. Without them the app works as before.
• Demo tag — In the demo, a small DEMO tag beside the title replaces the sample data banner.
• Android tidy-up — The standard Android bottom bar, Day and Week switches without icons, and a shorter week strip on Schedule.

7 October 2026

What it does — A tidier stop page: what the dog is booked in for under its name, directions from the address, driver notes up top, and keys and alarm codes at the door.

• Booked in for — The service the dog is booked in for today sits under its name, with any add-ons beside it, such as Daycare + Bath. A stay over several days shows its dates there too.
• Directions from the address — The Directions button is now inside the Where to go card, under the address. It opens your chosen maps app.
• Driver notes first — The team's notes on the house come straight after the address. The newest three show, and Show all opens the rest.
• At the door — Key type and number of sets, and the alarm or key safe code, from the pet's profile. They sit with the collection and drop-off notes in one card.
• Age on the About card — The pet's age, worked out from its date of birth, now shows on its About card under breed.
• Same on iPhone and Android — Both apps lay the stop page out the same way. On Android the owner now opens from the icon at the top right.

3 October 2026

What it does — Re-order a run from your phone, with a map, and pickups that navigate through every stop and finish at the daycare.

• Re-order your stops — Tap the up and down arrows beside a route's name, drag the stops into the order you will drive and tap Save. Genera records who changed the order and when.
• See the run on a map — The card shows your stops as numbered pins joined in order, with arrows showing which way the run goes, your own position and your daycare. The target button brings everything back into view.
• End at daycare — On a pickup the run finishes at the daycare, and a switch turns that on or off. On a drop-off the daycare is only marked, since the run starts from you.
• Reset to Default — Puts the stops back in the order the office planned. Nothing changes until you save.
• Location — If location is off, the card says so and takes you to Settings, so the first stop can be judged from where you are.
• Navigate finishes at the daycare — On a pickup, Navigate opens every stop still to do, in order, and then the daycare, in Apple Maps, Google Maps or Waze. A long route comes in parts, with the daycare in the last one.
• Stays over several days — A stop booked in for several days shows its dates, such as 2 to 5 Oct, in place of a collection time.
• Messages — On iPhone the header stays at the top while you scroll, and a refresh that fails no longer empties the conversation. On Android, messages fade out under the header as you scroll.

24 September 2026

What it does — Other drivers' routes, ticking stops during your run with undo, a location reminder, and a clearer Messages page with search.

• Other drivers' routes — Tap Other drivers' routes under your stops to see every other run that day: who has it, its stops, and each pet's details. View only.
• Tick stops during your run — Pickups and drop-offs are confirmed once your run has started. Tap a stop before then and the app asks you to start your run first.
• Undo a tick — Tapped the wrong stop? Tap its tick again, or Undo on the stop, to mark it as not picked up or dropped off. Genera keeps a record that it was undone.
• Location reminder — If you start a run without location allowed, the app says so and takes you to Settings, so the office can see where you are.
• Messages — The page now reads Office, Today's customer chats and Message a customer. You can message the customers on your route today; for anyone else, message the office.
• Search Messages — Find a chat or a customer by name, pet, address or a word from the last message.
• Owners search (iPhone) — A Done button puts the keyboard away, so the tabs are always in reach.

23 September 2026

What it does — Routes that stay current on the phone, a choice of navigation app on every route, and addresses you can copy.

• Routes stay up to date — While the app is open, changes from the office show within a minute, even with notifications off, and an app left open overnight moves on to the new day. If the routes can't load, a retry card shows instead of an empty day.
• Hold Navigate — Hold Navigate on a route to open it in any navigation app on the phone, with your usual one ticked, or send its stops to Spoke Route Planner.
• Copy an address — Copy an owner's or a stop's address from its address card.

22 September 2026

What it does — Pet photos from anywhere in the app, and a gallery to look through them.

• Add photos from Owners — Add photos to any pet at your daycare from their profile in Owners, not just from a stop on your run.
• Pet gallery — View a pet's gallery from the same card: every photo, who added it and when.
• Remove your own photos — Hold a photo you added yourself, or open it and tap the bin, to remove it. Other people's photos stay put.

21 September 2026

What it does — Driver notes you can take back, and navigation that lands in the right place.

• Delete your own driver notes — Delete a driver note you wrote yourself, from a household or from a stop. Notes from the office or another driver stay put.
• Choose a navigation app once — The first time you tap Navigate, Genera asks which app to use and remembers it. Change it under Profile › Navigation app.
• Navigate to the stop itself — Navigate drives to the stop's exact point rather than searching its address, so flats and long driveways land in the right place.
• Pet photos (Android) — Photos added to a pet's gallery send again, and one that fails now says why.

15 September 2026

What it does — Routes in the office's colours, a numbered route map, a fuller stop detail, and whole-route navigation.

• Route colours & map — Routes show in the office's route colours, and the route map numbers each stop and joins them in order, with your position and the daycare marked.
• Fuller stop detail — Each stop shows the pet's collection and drop-off notes, driver notes, lead, lunch, food and emergency contacts, and you can correct a pet's food from the stop.
• Navigate a whole route — Navigate on a route opens its remaining stops, in order, in Apple Maps (iPhone), Google Maps or Waze. Google Maps plans them as one route; Waze takes you one stop at a time.
• Postcodes — A stop's address shows its postcode once.

14 September 2026

What it does — Pet photos from a stop, and routes that update themselves.

• Pet photos from a stop — Add photos of a pet to its gallery from a stop: choose from your photos or take one with the camera, and the owner and office see them.
• Route changes — When the office changes your route, your stops update on their own. On iPhone you also get a notification that opens the route.

13 September 2026

What it does — Password reset from the app.

• Forgot password — Tap Forgot password? on the sign-in screen and Genera emails you a link to reset it.
• New icon — The van icon is now a bus.

10 September 2026

What it does — The first release of Genera Driver for testers: the driver portal as a native app, using the same login and data as Genera in the browser.

• Routes & stops — The day's stops in run order, with a tap to confirm each pickup and drop-off.
• Owners — Look up an owner and their household, with a badge on owners who already carry a driver note.
• Messages — Chat with the office and households, start a new thread from the Messages tab, and report or block a message.
• Schedule & time off — Your rota and time-off requests.
• Notifications (iPhone) — Push notifications for messages and route changes, switched on or off from Profile.