SECTION 07

Reports

The reporting hub linking to the report types below.

What it does — The reporting hub linking to the report types below.

What it does — Lists all health alerts from the past 30 days.

How to use it

  • Review recent health flags raised on pets and follow up.

What it does — A list of pets and their owners' contact details.

How to use it

  • Use it as a quick emergency/contact sheet or export source.

What it does — Late notices — pickups/drop-offs or payments flagged as late.

How to use it

  • Review and act on late items.

What it does — Dog records from the past 30 days.

How to use it

  • Review recent care/activity records.

Assessments & report cards

/admin/reports

What it does — Build reusable assessment templates, complete an assessment for each pet, and Genera turns it into a polished one-page report card the owner can view in their portal and receive by email. Set a template up once (start from a preset such as First Day, Development, Training or Splash, or create your own), then add an assessment per pet, rate each question, attach photos and write a short message. Default templates get their own themed design; custom templates use a clean, generic one. Each assessment is one row: click it to open it, send it with Send report, and find everything else under the ⋯ button.

  • Reusable templates — Create assessment templates from presets or from scratch, then reuse them for every pet. Click a template card to start a new assessment from it.
  • Star ratings & photos — Rate each question out of five with tappable stars, add comments, and attach one or several photos that lay out neatly on the report.
  • Draft or send — Save as draft keeps a finished report to your team; Finalise & send shares it and emails the owner. Send report on the row sends a draft whenever you're ready.
  • Status at a glance — The Emailed column shows Sent (or Delivered, Opened, Bounced), Shared with Not emailed underneath, Draft with Owner can't see it underneath, or Awaiting finalise.
  • One menu per row — View report, Download PDF and Edit live under ⋯, so each row has at most two buttons. Click the row itself to open it.
  • Works on your phone — On a phone or tablet the list becomes cards with full-size Send report and ⋯ buttons.
  • Themed report cards — Each finalised assessment becomes a one-page report. Default types such as First Day, Training and Splash get their own design; custom templates use a clean generic style.
  • Download as PDF — Save any finalised report card as a polished PDF to print or send. Owners can download their own copy from the portal.

How to use it

  • Set up a template (Step 1): on Reports, choose Add Template, pick a ready-made preset or Custom, then finish its name and questions. Use Edit or Delete on a template card to change or remove it.
  • Start an assessment (Step 2): click a template card to open New Assessment with that template already picked, or choose New Assessment and pick the template yourself. Then choose the pet, the date and an optional note.
  • Fill it in: click the assessment's row to open it. Rate each question with the stars, add comments and photos, and write a short message to the owner.
  • Finish it one of two ways. Finalise & send shares the report with the owner and emails it to them. Save as draft finalises it without sending: it shows a Draft pill with Owner can't see it underneath, and only your team can see it until you send it.
  • To send a report later, press Send report on its row. It shares the report with the owner and emails them a link. A report the owner can already see in their portal but hasn't been emailed shows Shared with Not emailed underneath, and Send report emails it. If the email bounced, the button reads Send again.
  • Everything else is under the ⋯ button on the row: View report opens the themed card, Download PDF saves a printable copy named with the pet and date, and Edit changes the ratings, photos or message. Clicking anywhere else on the row opens Edit too.
  • On a phone or tablet, each assessment is a card. Tap the card to open it; Send report and ⋯ sit along its bottom, and ⋯ opens the options from the bottom of the screen.
  • Owners see the report in their portal under the pet's Assessments tab once it has been shared, and can download the same PDF there.
Templates at the top, assessments below. Each row has Send report and ⋯.
View report, Download PDF and Edit live under ⋯.
Clicking a template card opens New Assessment with that template picked.
On a phone, each assessment is a card.

What it does — A list of vaccination types and status.

How to use it

  • Audit vaccination coverage; pair with the reminder window in Settings to stay ahead of expiries.