Help Centre

Learn Genera, page by page

A practical reference for the admin portal. Every section below explains what a page does and how to use it day to day. Pick a topic to get started.

What's New

The latest changes to Genera

See all 167 updates →

FAQQuick answers to common questions · 25 questions

Before you start

The admin portal lives under /admin. Every daycare has its own tenant, so all the data you see is scoped to your business. The left sidebar holds the main navigation — Dashboard, Bookings, Owners, Pets, Finance, Reports, Team and Routes — plus Settings under your profile menu. Some Finance and booking features require a connected payment provider (Stripe or GoCardless), and you can connect Xero or QuickBooks Online to keep your books in step.

Stripe
Xero
QuickBooks

Browse by section

01DashboardYour daily operating picture 02BookingsReservations, approvals & recurring schedules 03OwnersYour customer directory 04MessagesCustomer chat, drivers & broadcasts 05PetsEvery pet, profile & care record 06FinanceInvoicing, billing, memberships & payroll 07ReportsHealth, contacts & compliance reporting 08TeamStaff, rota, holidays & pay 09RoutesPickup & drop-off route planning 10SettingsBranding, billing, customers & integrations

Portals

11Driver PortalWhat your drivers see on the run 12Service Provider PortalA schedule for your groomers and trainers 13Staff PortalYour groups, on your team's phones 14Customer PortalA guide to share with your customers

Mobile

15Mobile appsGenera Staff for your team's phones

Still stuck?

Submit a support ticket

A few quick questions and we'll get a ticket to the Genera team — typically within a day.